Line D

WhatsApp, voice, and support with order context

Customer asks on their preferred channel; operations respond with real ERP status, protocol, and SLA — humans step in when it matters.

Where to startKickoff Module

Pains we solve

If any of these sounds familiar, the conversation is worth it.

'Where's my order?' on WhatsApp — agent opens ERP, copies status, queue explodes.
Shared inbox and DMs without triage; urgent mixed with spam.
IVR and phone disconnected from CRM; fragmented history.

The problem: Customer asks on WhatsApp; agent manually queries ERP for every message.
What we do: WhatsApp ↔ ERP integration that queries by phone or protocol, responds with standard message, and escalates exceptions to human.
What changes: Service scales on the right channel with tracking and measurable SLA by queue and unit.

The problem: Network conversations on personal phones — no ticket, SLA, or history per unit.
What we do: Message becomes categorized ticket with unit, priority, and owner; supervisor sees real queue in useful time.
What changes: Measurable operations replace ownerless groups; headquarters compares units by response time.

The problem: Reception became a bottleneck; high no-show from missing confirmation.
What we do: Voice or WhatsApp assistant checks schedule, confirms slot, and sends reminders; human handles exceptions.
What changes: Schedule capacity rises; no-shows drop with reminders on the channel the patient or customer already uses.

Next step

Tell us your scenario. We come back with a first path, no commitment.