Profile and context
Typical decision-maker: Administrative director, COO, DPO / compliance
We need AI on documents and service — without exposing sensitive data.
Recurring pains
- Saturated phone; manual scheduling; high no-show
- Mandatory training on spreadsheet of who completed
- DPO must validate legal basis before any automation
How we structure the solution
Scheduling and satisfaction with governance
- The problem
- Receptionist answers 'any openings?' all day; satisfaction survey arrives late.
- What we do
- Hybrid scheduling bot via WhatsApp with confirmation and reminders; post-service survey aggregated per unit.
- What changes
- Schedule capacity rises; manager acts on problematic unit same week.
HR and compliance with audit trail
- The problem
- HR repeats same questions; mandatory training evidence not structured.
- What we do
- HR assistant on handbook, compliance trail integrated with LMS, and training material generator reviewed by communications.
- What changes
- Employee self-serves recurring questions; audit finds digital trail, not signature list.
Automation with validated legal basis
- The problem
- DPO blocks any pilot for fear of sensitive data exposure or misuse.
- What we do
- AI Operations Map with legal basis mapping, data minimization, human review before go-live, and audit trail per workflow.
- What changes
- Automation enters production with documented opinion; compliance tracks evolution, doesn't block in the dark.
