Networks with dozens or hundreds of units need to standardize execution, audit, and channel with franchisees — without depending on the individual consultant at the edge.
Typical decision-maker: CEO, COO, expansion director, head of operations
Our WhatsApp became the network's system — and nobody measures SLA.
Franchisee and consumer treat the network via WhatsApp without SLA, per-unit history, or headquarters link.
WhatsApp Business integrated with network ERP or portal: standardized status, categorized protocol, CRM logging, and human escalation when needed.
Headquarters sees queue, response time, and volume per unit; network stops depending on the consultant's phone.
Repeated questions in the group; contradictory answers; audit finds deviation without trail.
Operational manual indexed in profile-based assistant (franchisee vs supervisor), citing official chapter and logging frequent questions.
New unit operates with single reference; consultant reviews exceptions, not repeating the same answer in the group.
Urgent piece outside manual; per-unit NPS arrives too late to correct.
Local piece generator with franchisor approval flow and post-service survey via WhatsApp aggregated per unit.
Brand protected at scale; manager acts on problematic unit same week, not next quarter.
Tell us about your operation — we'll identify the best entry path.