Networks with dozens or hundreds of units need to standardize execution, audit, and channel with franchisees — without depending on the individual consultant at the edge.
Profile and context
Typical decision-maker: CEO, COO, expansion director, head of operations
Our WhatsApp became the network's system — and nobody measures SLA.
Recurring pains
Consultant's personal WhatsApp as operational router
PDF manual nobody reads; each unit operates its own way
Local marketing off-brand; approval lost in email
Expansion leads scattered; opaque funnel for commercial director
How we structure the solution
Network service with ERP context
The problem
Franchisee and consumer treat the network via WhatsApp without SLA, per-unit history, or headquarters link.
What we do
WhatsApp Business integrated with network ERP or portal: standardized status, categorized protocol, CRM logging, and human escalation when needed.
What changes
Headquarters sees queue, response time, and volume per unit; network stops depending on the consultant's phone.
Methodology searchable 24/7
The problem
Repeated questions in the group; contradictory answers; audit finds deviation without trail.
What we do
Operational manual indexed in profile-based assistant (franchisee vs supervisor), citing official chapter and logging frequent questions.
What changes
New unit operates with single reference; consultant reviews exceptions, not repeating the same answer in the group.
Local marketing with brand governance
The problem
Urgent piece outside manual; per-unit NPS arrives too late to correct.
What we do
Local piece generator with franchisor approval flow and post-service survey via WhatsApp aggregated per unit.
What changes
Brand protected at scale; manager acts on problematic unit same week, not next quarter.
Ready to talk?
Tell us about your operation — we'll identify the best entry path.
