Employees consult HR instantly — without an email queue
Vacation, benefits, time tracking, and internal policy: official answer with source; exceptions go to the analyst.
HR and managers stop repeating the same answers about vacation, benefits, time tracking, and internal policy. An assistant indexes approved handbook and norms, responds with source citation, and escalates exceptions to the analyst — without inventing legal interpretation. Employees self-serve on the portal or intranet; people ops handles sensitive cases and sees what still needs documenting.
What blocks you today
HR loses hours on repeated questions at scale. Answers vary between branches and managers. When the answer isn't documented, labor risk and operational inconsistency emerge.
What changes in practice
- Answers about HR policies, benefits, and procedures with link to official norm
- Automatic escalation to analyst for sensitive cases or out-of-base questions
- Profile-based access — employee, manager, central HR
- Query log and gaps to update handbook and FAQ
- Validation with legal and LGPD before opening to the company
Business outcome
People ops scales without inflating headcount in proportion to company growth. Employees resolve routine questions alone; HR focuses on exceptions and strategic projects. Standardized answers across units.
Where it usually fits
- Growing companies with high volume of HR questions
- Multi-unit networks and operations needing equal policy everywhere
- Lean HR teams living on internal email and WhatsApp responses
- Frequent onboarding with questions about benefits, time tracking, and code of conduct
- Operations with turnover where managers become 'front-line HR' without formal base
How it evolves next
With stable HR, the same architecture can cover compliance, training, or internal assistants for other areas.
- ISO/ESG compliance assistant on norms and evidence
- Mandatory training track integrated with LMS
- Internal assistant for sales, operations, or quality
- Employee portal with consultation history by unit
- Copilot for managers on performance and feedback policy
HR loses hours on repeated questions at scale?
Answers vary between branches and managers? Talk to Adekz — we start from your real workflow and scope the pilot.