WhatsApp collections with workflow and trail — not the day-10 collector
Pre- and post-due reminders via WhatsApp, attempts logged, and agreement formalized in system.
Finance stops depending on sporadic calls and informal WhatsApp agreements. A smart workflow sends reminders before and after due date, queries title in ERP, logs every attempt, and offers channel to negotiate installment with auditable trail. Manager sees at-risk portfolio by aging and recovery rate by stage. Cash flow gains predictability; collections stops being individual heroics on closing day.
What blocks you today
Delinquency detected late; sporadic phone collection without record. Informal agreement lost on salesperson's WhatsApp. Manager doesn't see at-risk portfolio by aging — only cash flow surprise.
What changes in practice
- Configurable pre- and post-due workflow via WhatsApp and email
- Title, amount, and history query in ERP before each contact
- Automatic logging of attempt, response, and negotiation status
- Agreement and installment formalization integrated with financial system
- Aging, recovery, and at-risk portfolio dashboard by client
Business outcome
Predictable, auditable collections. Recovery rises when reminder reaches the channel customers respond to. Finance closes month with trail — not collector's parallel spreadsheet.
Where it usually fits
- B2B companies with receivables portfolio and recurring delinquency
- Distribution and wholesale with credit granted and rep-based collection
- Subscription or recurring operations with monthly due date
- Finance with ERP but still manual phone collection
- Networks with units and different credit rules by region
How it evolves next
With stable workflow, you can connect lead qualification, order status, or receipt reconciliation in the same financial journey.
- Bank slip or PIX send with read confirmation on WhatsApp
- Receipt reconciliation from message received
- Escalation to human analyst for negotiation above automatic limit
- Sales CRM integration to pause order for delinquent client
- Recovery report by workflow stage and channel
Delinquency detected late?
Sporadic phone collection without record? Contact us — we build the pipeline with clear exceptions and audit trail.